Frequently Asked Questions |
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What are the recommended system and software requirements?
Colour version of the book scanner: What interface is used to communicate with the scanner?We are using the standard USB 2.0 interface to communicate with the scanner which guarantees us a high and constant data transfer rate. Is maintenance required?
The book2net scanners are designed in such a way that service should not be necessary during the warranty period of three years in single shift operation. We recommend a cleaning service/maintenance contract with your book2net partner as most of the scanners have to deal with historical documents and the related dust, and therefore also sensitive parts such as sensor and lens which should not be cleaned by the operator will be regularly looked after. What is the part warranty for the book2net equipment?The book2net alliance will ensure the part supply for 5 years after the unit has been delivered by the manufacturer. What is the advantage in using a linear sensor?
There are several positive aspects that come along with the line sensor:
Taking this into consideration you might have an idea about the big gap concerning resolution between these two approaches.
Where do I get service?For technical questions or if you like to call for service for your book2net book scanner please visit www.book2net.net and enter the support zone. There you will find a link to the book2net service request form. Now you just have to fill in the form with as many information as possible and we will follow-up your request with a feedback shortly. How long does it take to train the operator?The projected time to train the operator is about 0, 5 up to 1 day. Is a PC delivered with the unit?book2net optionally provides a PC for the book scanner. As a matter of course national distinctions as keyboard, special characters etc. will be considered. Due to the fact that book2net book scanners do not need a specially configured PC, alternatively any standard PC may be used with the device that runs with Microsoft Windows XP SP2 (32-bit) or Vista Home Premium / Business / Ultimate (32-bit) and provides the required system memory. Can a greyscale scanner be upgraded to a colour scanner?The upgrade from grey to colour is not possible due to the usage of a different line sensor and a different colour corrected lens system resulting in a different constructional arrangement. As a matter of course it is possible to scan in greyscale with the colour version of the book2net book scanner. Why and how often do I have to clean the device?In order to achieve the best possible scanning results the device needs to be clean and tidy. Dirt, dust, stains or viewable fingerprints on the glass plate can manipulate the reproduction, therefore the glass plate should be cleaned in regular intervals or if needed. Is the unit transportableDue to the handy and light design of the scanner it is easy transportable. In combination with the reusable packaging and the optionally available carry handles this unit can easily be transported even with a regular station wagon to different locations. |
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